Crystal D’Cunha is highly respected as a Leader in the Customer Experience Industry for her unique approach to Employee Experience(EX) and Customer Experience(CX) Design.

As The INSIDE View’s Chief Experience Officer, Crystal D’Cunha is an award-winning CX Professional, Certified International Keynote Speaker, Entrepreneur, and a proud Football Mom! She is also a Certified Leadership Coach (CLC), and Certified by the Tony Robbins Institute, the John Maxwell Leadership Academy, the Jack Canfield Success Principles Partnership and a Disney Institute Graduate; designations held by less than ten percent of CX Professionals.

Her career expands over 20 years of success in several industries including Retail, Construction, Not-for Profit and Hospitality. Crystal attended York University and Brock University, and graduated with a PhD in people skills!

Crystal contributes to her industry and her community by serving on several boards, including GroYourBiz, Customer Experience Week Canada, and is a continued supporter of the GNCC, the YWCA Niagara, and Youth football.

Crystal has received numerous awards in sales, CX and Leadership, including the 40 under 40 business achievement award, and was most recently awarded Entrepreneur of the Year for 2020 by the GNCC.

Organizations that work with the INSIDE View, see an increase in Employee Engagement, Customer Satisfaction, Employee a Customer Retention, Productivity, and Profitability while implementing Crystals 7 Step Signature Approach to CX Mastery. Her ‘boots on the ground’, ‘roll up your sleeves’ approach to CX and EX includes culture design and diversity practices that are foundational to any successful thriving business that wants to succeed into the 21st century!

Her innovative, and immersive experiential learning approach is what organization love about her! She also considers herself an unofficial Selfie Queen, an amateur Bhanga dancer … and a really really loud football mom.

Past Shows:

DATE: December 20, 2020
TIME: 11:30 AM – 7:30 PM EST
EVENT: CONNECTED WORLD: A Winter World Music Celebration… Virtually!
VENUE: Shady Acres Studio (St. Catharines) (This event will be Livestreamed)
Click here for event details